Frequently Asked Questions
Everything you need to know about shopping with Kingz.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is the Kingz return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Kingz accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Affirm.
Are the products covered by a warranty?
Yes, all Kingz products come with a 1-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team via live chat.